Admission
Let us get you settled quickly
Arrive at Admission Counter
Registration, Financial Clearance , Review of Patient’s Own Medication & Bed Assignment
- You will undergo the registration process. After which, a pharmacist will review all the medication that you bring along for your admission.
- Bed will be assigned to you, once you are financially cleared, according to entitlement, bed availability and patients’ condition.
Identification Wristband
- You will be given an identification wristband with your name and IJN’s patient Medical Record Number (MRN) to be worn at all times during your stay.
- For children, the wristband will also be given to the mother of the child or an accompanying adult.
- Please confirm that the information on the wristband is correct.
Blood Test
- Only if required.
Upon completion of your registration, we will usher you to the ward
When your doctor schedules and notifies you regarding the admission date, you will be directed to the admission counter for pre-admission registration and financial discussion.
Admission Counter Operation Hours
| Operation Day | Operation Hours | |
| Monday – Friday |
8:00am – 5:00pm | 8:00am – 5:00pm |
| Saturday |
9:00 am – 1:30pm | 9:00 am – 1:00pm |
| *Sunday |
9:00 am – 2:00pm | Closed |
| *Public Holiday |
9:00 am – 1:00pm | Closed |
*All registration for Sunday and Public Holiday at Ground Floor
Payment Counter Operation Hours
| BLOCK A, 6TH FLOOR | ||
| Operation Day | Operations Hours | |
| Private Clinic |
Monday – Friday | 7:30am – 5:00pm |
| Saturday | 7:30am – 1:00pm | |
| BLOCK A, GROUND FLOOR | ||
| Operation Day | Operations Hours | |
| Outpatient Clinic |
Monday – Friday | 7:30am – 5:00pm |
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| BLOCK B, GROUND FLOOR | ||
| Operation Day | Operations Hours | |
|  Admission Office  |
Monday – Friday | 7:30am – 5:00pm |
| Saturday | 7:30am – 2:00pm | |
| Sunday | 9:00am – 1:00pm | |
WHAT TO BRING
MyKad / MyKid & Birth Certificate (if below 12 years old) / Passport (for Foreign Patient)
Appointment Card
Valid Guarantee Letter / Pension Card / Medical Card
PAYMENT METHOD
1. Full Self-Paying / Company Guarantee Letter (GL) / Insurance
- Â If you are paying on your own, you are required to place full deposit amount as per estimated cost upon admission.
- We accept payment by:
Cash (Ringgit Malaysia)/E-wallet
Credit / Debit Cards
Bank Draft
Telegraphic Transfer
Electronic Funds Transfer
Employees Provident Fund (EPF)
(Account 2 Withdrawal)
Company / Insurance Guarantee Letters
(From companies that have credit facilities with us based on coverage)
Cheque
(We accept payment by cheque within 1 week before the admission date to make sure the cheque is clear upon admission)
If your bill exceeds your deposit placed, we will present you with an updated bill to facilitate the timely servicing of your account. However, if your bill is less than your deposit, we will refund the excess based on your mode of payment.
*(Please proceed to Payment Counter to request for the refund)
For the company / insurance guarantee letter, the final treatment cost is based on coverage, and payment will be made directly by your insurance company or your company guarantee letter.
Please note that your insurance company will advise you of any outstanding payments. An invoice for outstanding charges will be issued directly to you if there is insufficient coverage or excess expenditure.
2. Federal Staff / Dependent / Parents or Pensioner
Referral Letter
from Private / Government Hospital by General Physician / Cardiologist / Emergency Specialist (stamped and signed) (refer to Pekeliling Perkhidmatan Sumber Manusia - Dasar Pembangunan Sumber Manusia Perkhidmatan Awam versi 1.0(2022)
Valid Guarantee Letter / Pension Card / Letter from JPA for Parents of Pensioners
Latest Student Verification Letter
from school or college or university (if patient’s age is below 21 years old and using parent’s guarantee letter)
OKU card
(for OKU patient using parent’s guarantee letter, patients name must be updated in HRMIS. For OKU patient under pensioners coverage, must have letter of coverage (Surat Tanggungan Pesara) from JPA)
3. State Governments / Local Authorities / Statutory Bodies or Pensioner
Referral Letter
from Government Hospital by General Physician / Cardiologist / Emergency Specialist (stamped and signed)
Valid Guarantee Letter / Pension Card
Latest Student Verification Letter
from school or college or university (if patient’s age is below 21 years old and using parent’s guarantee letter)
OKU card
(for OKU patient using parent’s guarantee letter)
Latest Approval Letter
for procedure or surgery
Surat Kelulusan Pertama Jabatan
(subject to payor)
*Subject to payor’s approval
4. Underprivileged Malaysian with Valid Referral Letter from Government Hospital
Valid Referral Letter (attention to Institut Jantung Negara Sdn Bhd)
Referral Letter
from Government Hospital by a Cardiologist / Physician Specialist (stamped and signed) *subject to KKM approval
Latest Salary Slip (if any) / Income Confirmation Letter
from Commissioner of Oath (patient and family members)
Latest Employee Provident Fund (EPF) Statement
(patient and family members)
Latest Approval Letter
for procedure or surgery
Socio-economic Report
from Social Welfare of the referring hospital
Latest Utility Bills
Test Result (if any)
Other Related Documents (if any)
PERSONAL ITEMS & VALUABLES
We encourage you to bring only essential items to the hospital, such as:
- Front button shirt / Pyjamas / Sarongs / Warm clothes / Socks
- Hair-brush / Comb
- Small pillow, 1 bath towel & 2 face towels (for patient undergoing surgery)
- Non-slip slippers / Sandals
- Toothbrush & Toothpaste
- Toiletries
- Anything to occupy your time while in the ward, such as books, magazines, etc.
- Phone charger
These items should be sufficient during your hospitalization.
DO NOT BRING THE FOLLOWING ITEMS:
- Firearms
- Cigarettes
- Pets
- Radio, hairdryer / other electrical devices
- Durian
- Mangosteen
- Jewellery
- A large sum of money
The hospital is NOT responsible for lost or stolen items.
These tips will help you keep your personal items secure:
DO’S
- Keep eye glasses and hearing aid in a case when you are not wearing them.
-
Keep dentures in a denture cup on top drawer of bedside table.
(These items should be placed on top of drawer of bedside table, with your name on it.) -
Keep clothing in your room closer, bedside table or suitcase.
DON’TS
-
Place it on your food tray or on the bed linen.
-
Wrap it with tissue.